Version 4

Introduction
We value your privacy and are committed to protecting your personal information. When you visit our website www.yosmo.net (hereinafter: “Site”), when you make a purchase in our webshop or sign up for our newsletter, YOSMO (“YOSMO” or “we”) processes personal data. We also process personal data of our suppliers. The term 'personal data' includes all information about an identified or identifiable natural person. When processing personal data, YOSMO qualifies as a controller within the meaning of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

This privacy policy is intended to inform you about how YOSMO collects and processes your personal data and to provide you with information about your legal rights under the GDPR.

We would like to point out that we do not intend to collect personal data from persons under the age of 16, unless they have permission from their parents or guardian. Since we cannot verify that an individual is over the age of 16, we strongly encourage parents to be involved in their children's online activities.

Where we are required to collect personal information by law or under the terms of an agreement we have with you, and you do not provide the information requested, we may not be able to perform the agreement we have or are trying to enter into with you (e.g. . to provide you with products that you wish to order). If this is the case, we may have to cancel the order you have placed with us, but we will notify you in advance.

It is important to read this privacy policy together with our terms of use and terms and conditions. We recommend that you read this privacy policy, the terms of use and the general terms and conditions carefully.

Index

  • About us
  • Personal data we collect and purposes for which this data is collected
  • Legal bases for processing
  • To whom do we provide your personal data?
  • How long do we keep your personal data?
  • Security of your personal data
  • Your privacy rights
  • How can you submit a privacy complaint?
  • Changes to this privacy policy

About us

YOSMO established in Rotterdam (the Netherlands) and registered with the Chamber of Commerce under file number 63745135 trading under the trade name “YOSMO”.

If you have any questions about our privacy policy, how your personal data is processed or if you would like to exercise your privacy rights, please direct your question to info@yosmo.net or contact us at the address below.

YOSMO

Eldersfield 17

3193LV Hoogvliet Rotterdam

The Netherlands

Please note that this privacy policy does not apply to third party websites that are connected to this site via links or applications. Clicking on such links may allow third parties to collect or share information about you. We cannot guarantee that these third parties will handle your personal data in a safe and careful manner, as we have no control over these websites and are not responsible for their privacy policies. We therefore recommend that you read the privacy policies of these websites before clicking on links or using the websites accessed through such links.

Personal data we collect and purposes for which this data is collected

Customers and potential customers

We can process the following (categories of) personal data of (contact persons of) our (potential) customers if and when this is necessary for our order administration:

  • Name and address details (name, first names, initials, title, gender, address, zip code and place of residence and country of residence);
  • Date of birth;
  • E-mail address;
  • Payment details;
  • Order details including order history.

We process this data for the following purposes:

  • If applicable: to register you as a new customer;
  • To inform and contact you about your order, our products, order methods, payments and applicable terms and conditions;
  • Delivery of ordered goods;
  • When buying a product or service from us;
  • When contacting us via our website, telephone, mobile phone, live chat or video chat;
  • Dispute resolution including collection;
  • To comply with our legal and regulatory obligations.

We can process the following (categories of) personal data of (contact persons of) our (potential) customers if and when this is necessary for our service administration:

  • Name and address details (name, first names, initials, title, gender, address, zip code and place of residence and country of residence);
  • Phone number;
  • Date of birth;
  • E-mail address;
  • Order Details;
  • Payment details;
  • Service and appointment requests;
  • Other personal data that may be processed in the context of processing the service request, such as order history.

We process this data for the following purposes:

  • Answering questions;
  • Providing service;
  • Log data for insight and improvement;
  • Creating replacement orders;
  • Dispute settlement;
  • To comply with our legal and regulatory obligations.

We can process the following (categories of) personal data of (contact persons of) our (potential) customers in our customer marketing database:

  • Name and address details (name, first names, initials, title, gender, address, zip code and place of residence and country of residence);
  • E-mail address;
  • Phone number;
  • Date of birth;
  • Transaction data such as order history;
  • For direct marketing messages: email address, IP address, open rate and opening time, click ratio including timestamp of URLs visited in the message.

We process this data for the following purposes:

  • Providing information about us and our products, including updates about changes to our terms and conditions, terms of use and our privacy policy;
  • Direct marketing about our products and/or services, including promotions, contests, prize draws and related events;
  • Complete transactions you request, fulfill our contractual obligations and send related information, including confirmations and receipts;
  • To contact you via live chat, video chat or via our Website;
  • To analyze whether our messages are opened and to determine which parts of our messages are of most interest to our newsletter subscribers;
  • Research and development;
  • Dispute settlement;
  • To comply with our legal and regulatory obligations.

Newsletter subscribers

We have a newsletter to inform interested parties about our products and/or services, contests, prize draws and other events. The newsletter is event based, meaning it is sent when certain events happen (such as a new product being launched). Your e-mail address will only be added to the list of subscribers with your explicit consent. The newsletter is aimed at stimulating engagement and may contain information about new products, promotions and events. We can measure when and to what extent newsletters are opened and which links in the newsletter you click. Each newsletter contains a link with which you can unsubscribe from our newsletter.

When you sign up for our newsletter, we process the following personal data:

  • Your email address;
  • IP address;
  • Open ratio and opening time;
  • Click ratio including timestamp related to URLs visited in our newsletters.

We process this data for the following purposes:

  • To send you our newsletter;
  • To analyze whether our newsletter is opened and to determine which parts of our newsletter are most interesting for our newsletter subscribers;
  • Dispute settlement;
  • To comply with our legal and regulatory obligations.

Site users

When you visit our site, we analyze your use of our site through cookies and similar technologies. You can set your browser to (partially) disable or refuse cookies. Read our Cookie Policy for more information about the use of cookies.

We may process the following (categories of) personal data of all our site users (whether you make a purchase or not):

Information about how you use and interact with our websites, as well as the amount of time you spend on them;

Basic information related to the request made by your browser when you visit the websites. This data may include information such as the date and time of your last visit, the duration of your visit, the timestamp of the browser request, your IP address and basic HTTP header information (such as referral URL and user agent), information about the website you have previously visited, as well as demographic information, including your location.

We process this data for the following purposes:

  • Analyzing and improving the use of the website, including optimizing the functioning and your experience of the website;
  • Marketing purposes (advertising);
  • Dispute settlement:;
  • To comply with our legal and regulatory obligations.

Suppliers

We may process the following (categories of) personal data of persons from whom we purchase products or services or who work for our suppliers in our supplier administration if and when necessary:

  • Name and address details (name, first names, initials, title, gender, address, zip code and place of residence and country of residence);
  • Other contact details (telephone number, e-mail address and similar data necessary for communication);
  • Information about your company such as company name, business address, zip code, business email address and telephone number;
  • In some cases, depending on the type of service: a Statement of Conduct and details of an identity document;
  • Data with a view to placing orders or purchasing services;
  • Data for calculating and recording fees and expenses and making payments, including bank account numbers;
  • Other data whose processing is required or necessary to comply with applicable law.

We process this data for the following purposes:

  • Placing orders and purchasing services;
  • Calculating and recording income and expenses and making payments;
  • Collecting receivables, including handing over these receivables to third parties and other internal management activities;
  • Arranging the transport of goods and services to be delivered to the parties involved;
  • Maintaining contact between us and customers or suppliers;
  • Dispute Resolution and Audits;
  • cooperate in the levying or collection of taxes;
  • To comply with our legal and regulatory obligations.

Legal bases for processing

We process your personal data based on one or more of the following legal bases:

  • When this is necessary for the performance of an agreement to which you are a party or for the performance of pre-contractual acts at your request, e.g. we need to process your data in order to process your order;
  • When this is necessary to comply with a legal obligation;
  • When this is necessary to pursue our legitimate interests or the interests of a third party, e.g. to manage our relationship with you;
  • With your permission, e.g. when you sign up for our newsletter.

If we process your personal data on the basis of your permission, we will request this separately from you. You can withdraw your consent at any time. Please note that withdrawing your consent does not affect the lawfulness of the processing of your personal data prior to the withdrawal of your consent.

If you have specific questions about the legal bases on which certain personal data are processed, we will be happy to provide you with additional information and you can always contact us at info@yosmo.net.

To whom do we provide your personal data?

We do not provide your data to third parties ('recipients' within the meaning of privacy legislation), unless this is necessary for the proper implementation of the purposes described in this privacy policy. For example, in order to fulfill your order, we need to share your information with payment providers and transport companies. We may share personal data with our service providers, such as hosting providers, email services and (other) software providers, payment service providers, transport companies, lawyers, etc. Furthermore, we may share your data when necessary to defend the rights and or property of YOSMO and if necessary to protect the personal safety, property or other rights of the public, YOSMO or its customers or employees.

The third parties to whom the personal data is made available are obliged to treat your personal data confidentially. If these parties are regarded as 'processors' within the meaning of the privacy legislation, we ensure that a processing agreement is concluded with these parties that meets the requirements of the GDPR.

Your personal data may be wholly or partly involved in an acquisition of YOSMO; a sale of part or all of YOSMO; a merger or merger involvement; during a bankruptcy; dissolution or other transfer of our business. This means that your personal data may be transferred to a new owner or successor to ensure that our services can continue.

In order to provide our services, it may be necessary for us to transfer your personal data to a recipient in a country outside the European Economic Area that offers a lower level of protection of personal data than European legislation. In that case, YOSMO will ensure that such transfer of personal data is in accordance with the applicable legislation, for example by concluding a model agreement drawn up and approved for that purpose by the European Commission.

How long do we keep your personal data?

We will not keep your personal information in an identifiable form for longer than is necessary for the purposes set out in this privacy policy.

The personal data in our order administration will in principle be deleted no later than two years after the order concerned has been processed. The personal data used for website analysis is stored for a maximum of 24 months. The personal data in our service administration and customer marketing database is stored for up to five years after closing the customer file. The email address used for newsletter subscriptions will be removed from our mailing list once you choose to unsubscribe.

In principle, the personal data of suppliers will be deleted no later than two years after processing the order concerned.

In addition to the retention periods mentioned above, we may have to keep certain personal data to comply with legal retention obligations, such as the retention of certain accounting data for 7 years from the end of the year in which the data concerned shows their current importance for (tax) business operations in connection with our tax withholding obligation arising from Article 52 of the State Taxes Act.

The specific retention periods mentioned above may become longer or there may be statutory retention periods that we must adhere to. We may also keep personal data for longer if this is necessary for our legitimate interests, for example to resolve legal disputes.

Security of your personal data

We have security measures in place to reduce the risk of misuse, loss, unwanted disclosure and unauthorized access to personal data. Our employees and business partners are bound by confidentiality and are bound by instructions aimed at an adequate protection of your personal data.

We have put in place procedures to address personal data breaches and will notify you and the applicable regulatory authority of any such breach where we are required by law to do so. If you have any questions about the security of your personal data, or if you suspect or have indications of misuse, please contact us at info@yosmo.net.

Your privacy rights

You have the following rights with regard to the processing of your personal data by us:

  • The right to request whether we process your personal data and, if so, to access your personal data;
  • The right to rectification of your personal data if it is incorrect or incomplete;
  • The right to have your personal data deleted ("right to be forgotten");
  • The right to object to the processing of your personal data or to restrict the processing of your personal data;
  • The right to withdraw consent to the processing of your personal data at any time, if the processing is based on your consent;
  • The right to receive or transfer your personal data by or to a third party designated by you in a structured, customary and machine-readable form ("right to data portability").

If you would like to exercise any of the above rights, please contact us at info@yosmo.net or at the address provided in the "About Us" section.

Please note that to prevent fraud and abuse, we may need to request specific information from you to help us confirm your identity. We may also contact you to request further information regarding your request. If you would like to view personal data linked to a cookie, please include a copy of the relevant cookie. You can find the cookie in your browser settings.

We will let you know whether we can comply with your request within one month of receiving your request. This period can be extended by two months in specific cases, for example in the case of a complex request. We will notify you of such extension within one month of receiving your request. On the basis of privacy legislation, we may refuse your request under certain circumstances. If we do, we will explain the reasons for the refusal. If you object to the processing of your personal data for direct marketing purposes, we will always respect this request. More information about your privacy rights can be found on the website of the Dutch Data Protection Authority.

How can you submit a privacy complaint?

If you have a complaint about the processing of your personal data by us, we will do our utmost to resolve it together with you. You have the right to lodge a complaint with the competent supervisory authority at any time. In the Netherlands this is the Dutch Data Protection Authority. If you live or work in another country of the European Union, you can lodge a complaint with the competent supervisory authority in that country.

Changes to this privacy policy

We reserve the right to change this privacy policy and will always post the most recent version of this privacy policy on our website. If substantial changes are made that could significantly affect one or more data subjects, we will strive to inform the relevant data subjects immediately.

This privacy policy was last amended on December 13, 2021.